The Complaints Committee is responsible for dealing with all complaints in relation to matters for which responsibility is not assigned under the Bye-laws to another body.

It duties and functions include, making, varying and revoking its rules of procedure, keeping records of all complaints referred to it and decisions thereon, appointing mediators as may be necessary, appointing individual members to hear complaints, exercising powers in relation to complaints as are provided for in the Bye-laws, requiring security for costs, where appropriate, and making orders for costs appropriate.

All communications for the committee should be addressed to head office.

Online complaints form

PDF Complaints Form