The Complaints Committee is responsible for dealing with all complaints in relation to matters for which responsibility is not assigned under the Bye-laws to another body.

It duties and functions include, making, varying and revoking its rules of procedure, keeping records of all complaints referred to it and decisions thereon, appointing mediators as may be necessary, appointing individual members to hear complaints, exercising powers in relation to complaints as are provided for in the Bye-laws, requiring security for costs, where appropriate, and making orders for costs appropriate.

All communications for the committee should be addressed to head office.

The members of the Complaints Committee are as follows:

Chairman Minister Judith Seaman

Tel: 01924 272631

Email: [email protected]

Vice-Chairman Mr Russell Fitzpatrick

Tel: 01484 850466

Email: [email protected]

Complaints Coordinator Mrs Gillian Grimson

Tel: 01275 843467

Email: [email protected]

Misconduct of Affairs Coordinator Mr Russell Fitzpatrick

Tel: 01484 850466

Email: [email protected]

Mediation Coordinator Mrs Laraine Killarney

Tel: 01384 352082

Email: [email protected]